Entity verification
Certificate of incorporation, registered address, ownership structure and the identity of the person authorised to sign.
Counterparty onboarding
Compliance, before commerce.
Onboarding is not a formality we work through after agreeing terms. It is the first stage, and it determines whether there is a transaction to discuss at all.
Process
Four stages of onboarding.
Each stage has to complete before the next begins. The full sequence typically runs in parallel with the technical discussion, but never after it.
Sanctions screening
The entity, its beneficial owners and the named vessel or transport operator are screened against the applicable sanctions lists.
Destination and end use
The discharge point and intended end use are confirmed against the trade controls that apply to the product and destination.
Financial capability
The payment instrument, the issuing bank and, where relevant, the confirming bank are reviewed before terms are agreed.
Documentation
What we will ask you for.
The list below is the standard set. Depending on the product, the destination and the payment structure, we may ask for additional items — a storage agreement, an import licence, or confirmation of the receiving terminal's intake capability.
We provide the equivalent set for our own entity on request. The exchange is reciprocal; a counterparty that will not evidence itself is not one we can contract with.
Certificate of incorporation or trade register extractMemorandum and articles, or equivalentRegister of shareholders and beneficial ownersBoard resolution or power of attorney for the signatoryPassport or national identity document for the signatoryProof of registered business addressTax registration or VAT certificateBank reference or recent bank comfort letterAny licence required to receive the product
Data handling
Onboarding documents are held only for as long as the relationship and the applicable record-keeping obligations require, and are shared internally only with the people working the file.
Submit documents by email to the operations address, or through a secure transfer service of your choosing. Please do not attach identity documents to a web form.
We never ask for credentials
No member of staff will ever ask for a banking password, PIN or online banking credential, by email, telephone or any form on this site. Treat any such request as fraudulent and tell us about it.
Anti-fraud
Signals worth stopping for.
These appear regularly in fraudulent energy offers. Any one of them is reason enough to pause a transaction and verify independently — with us, or with any other counterparty.
A request for payment to an account in a name other than the contracting entityPressure to skip inspection, or to accept quality on the seller's certificate aloneAn allocation, authorisation to sell or soft offer presented in place of a contractA change of bank details communicated only by email, particularly close to paymentA counterparty unwilling to name the loading installation or storage operatorAny request for banking passwords, PINs or online banking credentials
Onboarding
Begin the onboarding exchange.
Send your entity details through the contact form and the desk will respond with the document request specific to your product and destination.